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FAQ

  • Q What's the guarantee, in case the machine breaks down? 

    A The machine has 3 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
  • Q This model is not suitable for me, do you have more models available?

    A Yes, we can supply many models. such as advertising cnc router, metal cnc router, wood cnc router, stone cnc router and so on.
    Replacement of some part based on your need. The above are most popular. If it can not meet your requirement, then tell us. We have the ability to make specially according your requirement!
  • Q If the machine has problem in my place, how could I do?

    A We could send free parts to you in warranty period if machines have any problem under "normal use", and we provide engineers available to service machinery overseas.
  • Q This is the first time I use this kind of machine, is it easy to operate?

    A We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can talk by phone, video call ,email or other contact ways.
  • Q How can I get the best machine for me?

    A You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our years of experience.

ABOUT US

Jinan Eastrise Innovations Co.,Ltd.is an innovative enterprise engaged in research and development,production,sales and good after-sales service.

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CONTACT US

Email:info@eastrisecnc.com / export01@eastrisecnc.com
Tel:+8653155557430

Whatsapp+8613306415461 /  +8615624033801
WeChat:+8618769810842 / +8615624033801
Address:No.59 Huayuan Road,Licheng District, Jinan City,Shandong Province,China
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